Privacy Policy

Effective date: July 14, 2026

Tecnifix LLC, doing business as Tecnifix ("Tecnifix," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit tecnifix.us, contact us, request a repair estimate, visit our store, or use our repair services.

1. Information We Collect

Depending on how you interact with Tecnifix, we may collect:

Information you provide directly

• Name, telephone number, email address, and preferred contact method.
• Device information, including device type, brand, model, serial number or IMEI when needed, and a description of the problem.
• Repair request details, appointment information, communications, photographs, and files you choose to send us.
• Information provided in person, by telephone, text message, email, or through an online form when that form is active.
• Repair authorization information and, only when necessary and voluntarily provided, an unlock code or other access credential required to test the device.
• Transaction, invoice, deposit, and payment-status information. Full payment-card information is processed by the applicable payment processor and is not stored by Tecnifix.

Information collected automatically

Our hosting and security providers may process limited technical information such as IP address, browser type, device type, date and time of access, requested pages, and server or security logs.

We do not currently use third-party advertising cookies or behavioral advertising tools unless this Policy is updated to say otherwise.

2. How We Use Information

We may use personal information to:

• Respond to questions and repair-estimate requests.
• Diagnose, schedule, perform, test, and follow up on repair services.
• Communicate about appointments, devices, parts, estimates, approvals, invoices, and order status.
• Maintain repair, accounting, warranty, fraud-prevention, and business records.
• Process payments or deposits when an approved payment method is active.
• Protect our customers, website, devices, staff, and business.
• Comply with legal, tax, accounting, and regulatory obligations.
• Improve our website, customer service, and repair processes.

3. Device Data and Access During Repairs

Tecnifix only accesses device functions, settings, or data that are reasonably necessary to diagnose, test, and complete the authorized service.

We may request an unlock code or temporary access only when it is necessary for diagnosis or testing. Customers should remove or secure sensitive information, sign out of unnecessary accounts, and back up their device before service whenever possible.

For information about repair authorization, testing, data loss, abandoned devices, and warranty limitations, review our Terms of Service.

4. How We Disclose Information

We may disclose personal information to service providers that help us operate our business, such as:

• Website hosting and security providers.
• Form-processing or customer-communication providers, when activated.
• Payment processors, when online payments are activated.
• Mapping and location services.
• Professional advisers, insurers, accountants, or legal counsel when reasonably necessary.

We may also disclose information when required by law, to protect rights or safety, to investigate fraud, or in connection with a business transfer.

Tecnifix does not sell or rent personal information and does not share personal information for cross-context behavioral advertising.

5. Cookies and Similar Technologies

The current website does not use third-party advertising cookies or behavioral advertising pixels.

Essential technologies, hosting logs, and security tools may be used to operate, protect, and troubleshoot the website. If analytics or advertising tools are added later, this Policy and any required consent notices will be updated before those tools are activated.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain repair and accounting records, resolve disputes, prevent fraud, meet warranty obligations, and comply with legal requirements.

Retention periods may vary depending on the type of record and the purpose for which it was collected.

7. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission, processing, or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Requests

You may contact us to:

• Ask what personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of information, subject to legal, accounting, fraud-prevention, warranty, and business record-keeping requirements.
• Update your communication preferences.

We may need to verify your identity before completing a request.

9. Children's Privacy

Tecnifix provides general repair services and does not direct its website or online services to children under 13. We do not knowingly collect personal information online from children under 13.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Tecnifix is not responsible for those practices.

11. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The updated version will be posted on this page with a revised effective date.

12. Contact Us

Tecnifix LLC
515 W Erie Ave
Philadelphia, PA 19140
United States
Phone: (267) 592-5124
Email: info@tecnifix.us